Refund, Replacement and Cancellation Policy - Nistha Dhawani IP TV & OTT

At NISTHA DHAWANI HUB PRIVATE LIMITED (“Company”, “we”, “us”, or “our”), your satisfaction is important to us. This Refund, Replacement, and Cancellation Policy explains the terms under which refunds, returns, replacements, and cancellations are handled for our IPTV, devotional content, and related services.

1. Overview

Our refund and cancellation policy lasts 30 days from the date of purchase/subscription.
If 30 days have passed since your purchase, we cannot offer you a full refund, replacement, or cancellation, except where required by law.
To be eligible for a refund or replacement, you must provide a valid receipt or proof of purchase.

2. Non-Refundable / Non-Cancellable Services

The following are exempt from refunds, cancellations, or replacements:

Downloadable or digital content once accessed or streamed.
Subscription plans already activated and used.
Gift cards, promotional codes, and special offers.
Services delivered in full (such as live-streamed devotional events or one-time pay-per-view content).

3. Refunds

Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within a certain number of days (may vary depending on your bank or card issuer).
Sale items, discounted subscriptions, or promotional packages are non-refundable. Only regular-priced items may be refunded.

4. Replacements & Exchanges

We only replace services or products if they are defective, inaccessible, or not delivered as promised.
If you need a replacement for the same service, email us at 📧 info@nisthadhawani.com.

5. Cancellations

You may request to cancel your subscription within 30 days of purchase for a full refund (if unused).
If you cancel after accessing the service/content, only a partial refund may be considered (case by case).
To request a cancellation, please contact us at 📧 info@nisthadhawani.com or 📞 +91 7303398734.

6. Late or Missing Refunds

If you haven’t received your refund yet:

First check your bank account again.
Then contact your credit card company or payment provider (it may take some time for refunds to post).
Next, contact your bank. Processing time may vary.
If you have done all of this and still haven’t received your refund, please contact us at 📧 info@nisthadhawani.com.

7. Contact Us

For any questions regarding refunds, returns, replacements, or cancellations, you can reach us at:

📧 Email: info@nisthadhawani.com
📞 Phone: +91 7303398734
📬 Address: C-40 AND 41 B, First Floor, Ganesh Nagar, Pandav Nagar, New Delhi, Delhi, India – 110092

🙏 Thank you for trusting NISTHA DHAWANI HUB PRIVATE LIMITED. We remain committed to delivering quality devotional and spiritual content while ensuring fair customer support.